WHO IS RESPONSIBLE FOR THE COLLECTION AND PROCESSING OF DATA?
The organization of the Services and Tours contained in this Websiite is carried out by Vasco Faleiro entrepreneur on individual behalf, commercial name Cazzulu – Wellbeing Tours & Events, with office at Rua Barbosa Du Bocage lot 62 3º Drt 2635- 413 Rio de Mouro, with RNAVT nº 384-2019.
WHAT IS PERSONAL DATA?
Personal data is any information of any nature and regardless of its support, including sound and image, relating to an identified or identifiable natural person. A person who can be identified directly or indirectly, in particular by reference to an identification number or one or more specific elements of his physical, physiological, psychological, economic, cultural or social identity, shall be considered identifiable.
COMPLAINTS AND REFUNDS
Only claims and refund requests that have been submitted in writing by the complainant to Cazzulu – Wellbeing Tours & Events will be considered within 5 days of the company providing the service. All disputes will be resolved in the Lisbon District Court, to the express exclusion of any other.
WHAT PERSONAL DATA ARE COLLECTED AND PROCESSED?
Cazzulu – Wellbeing Tours & Events collects and treats, among others, the following personal data:
- Reservations: name, city, telephone, and email address;
- Newsletter: name and email address.
By browsing the website, Cazzulu – Wellbeing Tours & Events, you may collect information about your computer, including IP address, operating system, and browser used, for administrative and information aggregation purposes for your advertisers.
Cazzulu – Wellbeing Tours & Events assumes that the data were provided by the data subject or that the holder has given the authorisation to do so and assumes that they are true and are up to date.
HOW IS YOUR DATA COLLECTED?
Personal data may be collected by the following means:
- Phone calls;
The data collected are processed and stored informationally and in strict compliance with the legislation of protection of personal data, being stored in a specific database, created for this purpose, by Cazzulu – Wellbeing Tours & Events, or by the entities by these subcontractors.
Some personal data collected on the website is mandatory and, in case of lack or insufficiency of such data, Cazzulu – Wellbeing Tours & Events, may not be able to provide you with the services or information requested by you. In each individual case, Cazzulu – Wellbeing Tours & Events will inform you of the mandatory nature of the provision of the personal data in question.
WHAT ARE THE PURPOSES AND FUNDAMENTALS FOR THE PROCESSING OF YOUR DATA?
In accordance with the Data Protection Principles, Cazzulu – Wellbeing Tours & Events may only process your personal data for specific purposes and if it has a legal basis to do so.
Cazzulu – Wellbeing Tours & Events uses your data for the following purposes and on the basis of the following grounds:
A. On the basis of the service agreement you have entered into with us, we process your data for the purposes of:
- Reservation management;
- Requests for budget, information and confirmation of reservations;
- Preference registration;
- Billing and verification of means of payment;
- Customer support.
B. On the basis of your consent, we process your data for the purposes of:
- Sending newsletters (if not our customer);
- Sending marketing actions (if not our customer);
- Loyalty programs.
C. In order to comply with legal obligations, we process your data for the purposes of:
- Complaint management;
- Compliance with other legal or regulatory obligations.
D. Because you are our customer and we have a legitimate interest in wanting to provide you with a better service, we process your data for the purposes of:
- Conducting satisfaction questionnaires;
- Conducting market research, evaluation surveys and statistical analyses;
- Contact book;
- E-mail Marketing.
In order to carry out the purposes identified above, Cazzulu – Wellbeing Tours & Events may interconnect the data collected for the purpose of updating and completing such data.
WHO IS YOUR DATA SHARED WITH?
The data collected and held by Cazzulu – Wellbeing Tours & Events may be transmitted, with respect to the duty of confidentiality and the principle of the purpose that presided over its collection, to the following entities:
- Cazzulu – Wellbeing Tours & Events entities;
- Judicial or administrative authorities, in cases where such administration is mandatory;
- Subcontractors who will process the data on behest Cazzulu – Wellbeing Tours & Events, and in accordance with the purposes determined by Cazzulu.
Cookies are small pieces of information that can help identify your browser and that may store information, such as user settings and preferences.
Cazzulu – Wellbeing Tours & Events may store cookies on your device to personalize and make navigation as easy as possible, not providing those same cookies references or personal data of the User.
For more information you should read our Cookies Policy.
WHAT ARE YOUR RIGHTS?
Under the Personal Data Protection Act, we guarantee you the right to access, update, rectify, delete, port, and erase your personal data. You can also file complaints with the National Data Protection Commission.
We also give you the right to opposed the use of the data provided for marketing purposes, for sending informative communications or inclusion in lists or information services. If you did not do so at the time of data collection, you can send a request at a later time.
HOW LONG IS YOUR DATA?
The length of time during which the data is stored and stored varies according to the purpose for which the information is processed. Where there is no specific legal requirement, the data shall be stored and stored only for the minimum period necessary for the purposes that motivated its collection or subsequent processing, after which they will be deleted.
IS YOUR DATA HANDLED SECURELY?
Cazzulu – Wellbeing Tours & Events is committed to ensuring the protection of the security of your data. To this end, it has adopted various security measures, of a technical and organizational nature, in order to protect the personal data that it makes available to us against its dissemination, loss, misuse, alteration, treatment or unauthorized access, as well as against any other form of unlawful processing.
Cazzulu – Wellbeing Tours & Events requires its subcontractors and partners to adopt security measures equivalent to those it practices.
Notwithstanding the security measures taken by Cazzulu – Wellbeing Tours & Events, the user must take additional security measures, including ensuring that he/she uses security-updated equipment and a Browser, properly configured, with active firewall, antivirus, and anti-spyware, as well as making sure the authenticity of the websites he visits on the Internet and should avoid websites whose reputation he/she does not trust.
Cazzulu – Wellbeing Tours & Events recognizes that it may communicate users’ data in the context of a merger, acquisition, and/or incorporation processes in which it is located, not considering such communication as a transfer of data to third parties, nor is there any subcontracted processing.
Cazzulu – Wellbeing Tours & Events may also transmit data to third parties in the context of investigations, investigations and judicial and/or administrative proceedings or of a similar nature, provided that, to this end, it is duly ordered by court order to that effect.
Where data transfers to third countries outside the European Union or the European Economic Area may take place, Cazzulu – Wellbeing Tours & Events will comply with the law, in particular as regards the suitability of the country of destination with regard to the protection of personal data and the requirements that apply to such transfers, and personal data shall not be transferred to jurisdictions that do not offer security and protection guarantees. The use of Cazzulu – Wellbeing Tours & Events’s social networks may involve data transmission to social media service providers, who may be based outside the European Union or the European Economic Area. Cazzulu – Wellbeing Tours & Events is not responsible for the data that the user makes available on social networks.